Refund Policy

Customer satisfaction is at the heart of everything we do. While we aim to deliver high-quality digital products and services, we understand that in some cases a refund may be requested.

1. Eligibility for Refunds

You may be eligible for a refund if:

The product or service was not delivered as agreed
The delivered solution is materially different from what was promised
A technical issue on our end prevented access or use of the product

Refund requests must be submitted within 7 days of the original delivery date or activation of service. All requests are evaluated on a case-by-case basis.

2. Non-Refundable Items

Custom software development once initiated
Consultation or training sessions already completed
Licensing fees for software or third-party tools
Maintenance or support services already rendered

3. Partial Refunds

In some cases, a partial refund may be offered if part of the service was delivered or partially used, based on the portion of work completed.

4. Refund Process

To request a refund, email us at hi@sulata.com with your name, order or invoice number, a brief explanation, and any supporting documentation. We will respond within 2–5 business days. If approved, the refund will be processed within 7–14 business days.

5. Disputes & Resolutions

If there is a disagreement regarding a refund decision, we encourage open communication and will work with you to find a fair resolution.

This policy is subject to change without notice. Please check this page periodically for updates.