We strive to ensure that you are fully satisfied with the services and solutions we provide. This policy outlines the terms under which a return, exchange, or cancellation may be requested.
Due to the nature of digital products and software-based services, all sales are generally considered final once delivered or access has been granted. However, if you experience a technical issue or the service does not match the description, please reach out within 7 days of delivery. We may offer:
For custom software or web development projects, refunds are generally not offered once the project is initiated and resources are allocated. If you believe a refund is warranted due to non-performance or miscommunication, please contact us to discuss.
If you wish to cancel an ongoing service or subscription, please notify us in writing. Cancellation requests must be made before the next billing cycle or scheduled milestone to avoid additional charges.
Email us at hi@sulata.com with your name, date of purchase, details of the issue, and any supporting documentation. Our team will review your request and respond within 2–5 business days.
This policy is subject to change without notice. Please check this page periodically for updates.
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