At Sulata iSoft, customer satisfaction is at the heart of everything we do. While we aim to deliver high-quality digital products and services, we understand that in some cases, a refund may be requested. This Refund Policy outlines the conditions under which a refund may be issued.
You may be eligible for a refund if:
Refunds are evaluated on a case-by-case basis and are not guaranteed. All refund requests must be submitted within 7 days of the original delivery date or activation of service.
The following are generally non-refundable:
In some cases, a partial refund may be offered if part of the service was delivered or partially used. This will be based on the portion of work completed or the time elapsed.
To request a refund, please email us at hi@sulata.com with the following information:
We will review your request and respond within 2–5 business days. If approved, the refund will be processed to your original payment method within 7–14 business days.
If there is a disagreement regarding a refund decision, we encourage open communication and will work with you to find a fair and practical resolution.
Sulata iSoft reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with the effective date clearly mentioned.
Thank you for trusting Sulata iSoft. Your satisfaction and confidence in our work matter to us.