At Sulata iSoft, all our products and services are digital in nature. We do not ship any physical goods. This policy outlines how we deliver software, services, and custom-developed projects to our clients.
1. Methods of Delivery
- Email or Download: Some digital deliverables, such as documents, software packages, or access credentials, are delivered via email or secure download links.
- Direct Server Deployment: For custom development and project-based services, we typically upload and configure the final product directly on the client’s servers or hosting environment as agreed.
2. Delivery Timeline
- Delivery timelines vary depending on the project scope.
- Custom projects may involve milestones, and delivery happens in phases or at project completion, as outlined in the project agreement.
3. Delivery Confirmation
- We provide written confirmation via email once the service has been delivered, installed, or uploaded to your server.
- In case of downloadable products, you will receive the necessary credentials or access links.
4. Access and Client Coordination
- For direct server uploads, you must provide the necessary access credentials and deployment instructions in advance to avoid delays.
- Our team will coordinate with your designated contact for deployment, testing, and handover.
5. No Physical Shipping
- We do not offer any physical shipping services. There are no shipping fees or logistics involved in any of our products.
- All communications, documents, and invoices are shared electronically.
6. International Delivery
- Our services are available to clients globally, subject to any applicable legal or regulatory restrictions.
- Time zones and language preferences are considered during project scheduling and delivery where possible.
If you have any questions about how your specific service or product will be delivered, please feel free to contact us at hi@sulata.com.
*This policy may be updated without notice. Please refer to this page for the latest information.